Return & Refund Policy

Thank you for choosing Decode Store, where we sell your Best Gym Companions. At Decode Store, we pride ourselves on our meticulous attention to detail and dedication to craftsmanship. We pride ourselves on providing quality products and services to our valued customers. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

5 Day Return Policy

We gladly accept returns within 5 days of your purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the original order confirmation or packing slip when returning an item.

How to file a return

• Contact Us: Before returning an item, please contact our returns team at support@decodestore.in to initiate the returns process.
  
  
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
• Return of Defective Items:To process a return or replacement for defective items, you must record a clear video at the time of first unboxing showing the defect. This video is required for verification and approval of your return request.
  
  
• Pack the item: Pack the item securely in its original packaging, including any accessories if you included them.
  
  
• Include the Return Authorization Number: Write the Return Authorization Number clearly on the outside of the package.
  
  
• Return Shipping: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure receipt of your return.
  
  
• Restocking Fee: We don’t charge any restocking fee on our products.
  
  

Refund procedure

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and the amount will automatically be credited back to your original payment method within 10 business days.

Non-refundable items: Some items are non-refundable, including

• Opened or used products
• Gifts

Damaged or defective items

If you receive a damaged or defective item, please contact us immediately at support@decodestore.in with details and photos of the problem. We will try to resolve the problem quickly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact

If you have any questions about our refund and return policy, please contact us at:

Trade name: Decode Store

Phone: +91 89616 37590

Email: support@decodestore.in

Address:  C2/46/3 GL Roy Road, Kolkata – 700143, West Bengal, India

Support: 9.00 AM – 9.00 PM (Monday to Friday)